Pick Pal FAQ
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About the Product
How to Order
Payment Options
Your Order
Shipping
Returns
Customer Service Hours
Guaranty
Warranty
Privacy and Security
About the Product - Pick Pal (Model 1)
How does it work?
Whether you're right-handed or left-handed, Model 1 does not discriminate. The Watch it Work video explains it well, but you can also read detailed instructions here.
Why can't I separate my Soft-Picks with Pick Pal Model 1?
It takes quite a bit of pressure to separate several picks at once, so rather than loading 10 interconnected picks at once, try loading and separating 5 picks at a time on one side of the pick tray. Also, using the weight of your hands and upper body to compress the case on a table or counter top will significantly increase compression force. You can find further details here.
Is the Pick Pal case safe and hygienic for storing my Soft-Picks?
Absolutely! All the materials used in the construction of your case are medical device grade and quality checked to insure they are contaminant-free. The anodized coating also prevents froeign microbes from adhering to all surfaces. And, the tight seal of the case prevents pocket lint and other particulate matter from getting inside. To clean your case, simply wash it with mild soap and water, or use your dishwasher - just open the case and place it in the utensil basket.
How To Order
For all customers:
Online here. Please note the Buy on Amazon and eBay options are limited only to orders shipped to U.S. destinations at this time.
Note for non-U.S. customers: Your purchase total (shown in USD) will be converted and billed to you in the currency of your credit or debit card and your order will be shipped via U.S. Postal Service. In the event your country is not listed when you input your address during checkout, please contact us so we can add it and complete your order. Also, the declared value of most orders will be exempt from import duties; however, please be aware that duties may be assessed in some countries as well as sales tax or VAT, which you will need to pay in order to receive your order. Should you decide to refuse accepting the order, make sure to inform your customs office and it will be returned at no cost to you.
Payment Options
What are they?
Visa, MasterCard, American Express, Discover, and PayPal
Your Order
How do I know my order was processed?
After your online order is submitted, you will receive an order acceptance confirmation by email showing your order details. Shortly after (less than 24 hours), you will receive a second notice confirming that your order has shipped.
Shipping
When will my order arrive?
Within the U.S.: 4 to 7 days to the lower 48 States; 5 to 9 days to AK, HI, and U.S. Territories.
To Non-U.S. destinations: All orders will be shipped via USPS First Class Package International and will take 10-15 days, but may be longer if customs clearance is delayed. In addition to the shipping charge, please be aware that import duties and/or VAT may be assessed, depending on your country of import.
Why do I have to pay for shipping if I don't live in the U.S.?
Farther distances simply cost more; however, every international customer still receives the value of Free that U.S. customers get. How? We subtract the actual cost of U.S. 1st Class Parcel from the actual shipping charge on every International order. To see the actual net shipping cost before you buy, simply create your order online. Please note that we never mark up shipping charges or add handling fees to any order. We apply only the actual cost of delivery.
Returns
If I am dissatisfied with Pick Pal or changed my mind, how do I return my order?
For U.S. customers, simply contact us online referencing your Order Number. We will then email you a postage-paid return label and refund your purchase upon receipt. If you are a non-U.S. customer, please send your product(s) back, postage-paid. We will refund your purchase and the shipping cost you paid to receive your order. Here's the mailing address:
HeyNow LLC
1834 Kenilworth Ave
Unit 2
Berwyn, IL 60402
Note: refunds to credit cards are processed with 24 hours of receiving your return. Depending upon credit card statement cut-off dates, your refund may not appear until the next month's statement.
Guaranteed Satisfaction
What's the policy?
If you are not satisfied for any reason, simply return your Pick Pal within 100 days of purchase (see Returns above). This Guaranteed Satisfaction policy does not apply to products damaged from misuse, accidents, or other reasons not in accordance with the product's use instructions.
Lifetime Warranty
What's the policy?
The Lifetime Warranty on Pick Pal Model 1 is limited to any defects or malfunctions in materials and/or manufacturing workmanship, and will be repaired or replaced at no cost to you as the purchaser. Any damage caused by misuse, accidents, modifications to the product, or other reasons beyond normal product use are not covered. Once the product is returned and confirmed to meet this warranty's coverage terms, we will either repair and return your product or send you a new replacement. We will also cover the shipping cost to return your product. If you are unsure whether your claim is covered by this warranty, please contact us before returning your product.
Customer Service Hours
We never close. You can reach one of our customer care associates 24/365 through our contact page.
Privacy and Security
What is your policy on Privacy?
We take privacy very seriously and do not share, rent, or sell any personal information to any external party. Your information is used only to perform required transactions and services, and to understand how well we are doing in meeting your expectations in order to improve our performance.
How secure is my payment information?
All customer and visitor information is housed in highly secured servers and only accessible to a limited number of key employees who have special, encrypted access rights to such systems. In addition, we do not store any credit/debit card information and all transaction related information conducted online is transmitted via Secure Socket Layer (SSL) technology; then encrypted into our databases to be used and accessed only in accordance with our privacy policy. While no organization can make a full-proof guarantee on data protection, we assure you that secure and protected data is our top priority and we strive to maintain the highest and most current standards available to protect your information.